1. Introduction
Smooth AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our AI-powered interactive avatar products and related services ("Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.
2. Scope
This Privacy Policy applies to all users of our Services, including visitors to our website, users of our applications, and participants in our programs. It covers information collected through our Services and any related communications.
3. Information We Collect
We may collect the following types of information:
· Personal Information: Name, email address, phone number, billing information, and other identifiers.
· Usage Data: IP address, browser type, operating system, device information, access times, and pages viewed.
· Avatar Interactions: Audio, video, and text interactions with our AI avatars, which may include voice recordings and chat transcripts.
· Location Data: Geolocation information if you enable location services on your device.
· Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.
4. How We Use Your Information
We use the collected information to:
· Provide, operate, and maintain our Services.
· Improve, personalize, and expand our Services.
· Understand and analyze how you use our Services.
· Develop new products, services, features, and functionality.
· Communicate with you, including for customer service, updates, and marketing.
· Process transactions and send related information.
· Comply with legal obligations and enforce our terms and policies.
5. Sharing Your Information
We may share your information with:
· Service Providers: Third-party vendors who assist in providing our Services.
· Affiliates: Our parent company, subsidiaries, joint venture partners, or other companies under common control.
· Business Transfers: In connection with mergers, sales, or acquisitions.
· Legal Requirements: When required by law or to protect our rights.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Your Rights and Choices
Depending on your location, you may have the following rights:
· Access, correct, or delete your personal information.
· Object to or restrict the processing of your personal information.
· Withdraw consent at any time, where processing is based on consent.
· Lodge a complaint with a data protection authority.
To exercise these rights, please contact us at privacy@getsmooth.ai.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
10. International Data Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. We will take appropriate measures to ensure that your personal information receives an adequate level of protection.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Smooth AI
Austin, Texas, USA
privacy@getsmooth.ai
(512) 399-1288
By using the Smooth AI interactive avatar solution, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.